FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering and shopping with SOVERÁ.

ORDERS

How can I place an order?
Browse our collections, select your preferred piece and size, add it to your bag, and proceed to checkout to complete your order.

Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

How will I know my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

SIZING

How do I choose my size?
Please refer to our Size Guide and the measurements provided on the individual product page. If you need further assistance, our team will be happy to help.

What if I’m between sizes?
We recommend considering the intended fit of the piece. If you are unsure, contact us with your measurements, and we can help you choose the most suitable size.

SHIPPING & DELIVERY

Where does SOVERÁ deliver?
We currently offer delivery across Pakistan.

How long will my order take to arrive?
Delivery times may vary depending on your location. Please refer to our Shipping & Delivery information for current estimated delivery times.

How can I track my order?
Once your order has been dispatched, tracking details will be shared with you where available.

RETURNS & EXCHANGES

Can I return or exchange an item?
Returns and exchanges are subject to our Returns & Exchanges Policy. Please review the policy before placing your order.

Can I exchange an item for another size?
Size exchanges may be available depending on stock. Please get in touch with us as soon as possible if you require an exchange.

OUR PIECES

Are SOVERÁ pieces made in Pakistan?
Yes. Every SOVERÁ collection is thoughtfully developed and made in Pakistan.

Will the colour of my garment match the images exactly?
We make every effort to represent our colours as accurately as possible. Slight variations may occur due to photography, lighting and individual screen settings.