At SOVERÁ, every piece is carefully prepared before it leaves us. We want you to feel confident in your purchase and have a seamless experience from checkout to delivery.
If you wish to return or exchange an item, please review the guidelines below before contacting us.
EXCHANGES
We offer exchanges for a different size, subject to availability.
Exchange requests must be made within 4 days of receiving your order. Items must be unworn, unused, unwashed and returned in their original condition, with all original tags and packaging intact.
If the requested size is unavailable, our team will assist you with the available options.
RETURNS
Eligible items may be returned within 4 days of receiving your order.
To be accepted, the item must be unused, unworn, unwashed and in its original condition, with all original tags and packaging intact.
Items that have been worn, washed, altered, damaged, stained or otherwise used may not be accepted.
SALE & DISCOUNTED ITEMS
All sale, discounted and promotional items are final sale and are not eligible for return or exchange, unless the item received is damaged, defective or incorrect.
We recommend carefully checking the product details, size information and measurements before purchasing a sale item.
Any product-specific return or exchange conditions will be clearly stated on the relevant product page.
ITEMS THAT CANNOT BE ACCEPTED
Returns or exchanges may not be accepted if an item:
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Has been worn or used
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Has been washed
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Has been altered or tailored
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Has stains, makeup, perfume or other marks
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Has been damaged after delivery
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Is missing its original tags
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Is missing or damaged original packaging
HOW TO REQUEST A RETURN OR EXCHANGE
Please contact SOVERÁ before sending any item back.
To request a return or exchange, contact us within 4 days of receiving your order and provide your order number along with details of your request.
Our team will review your request and guide you through the next steps.
Please do not send an item back without receiving instructions from our team first.
INSPECTION
All returned items are reviewed upon receipt to ensure they meet our return and exchange conditions.
If an item does not meet the required conditions, the return or exchange may be declined.
REFUNDS
Where a refund is applicable, it will be processed after the returned item has been received and approved.
The applicable refund method and processing time will depend on the original payment method and the circumstances of the return.
Shipping charges may not be refundable.
DAMAGED OR INCORRECT ITEMS
If you receive an item that appears damaged, defective or different from what you ordered, please contact us as soon as possible with your order details and relevant photographs.
Our team will review the issue and assist you accordingly.
IMPORTANT
Please make sure your order is carefully checked before removing tags or using the garment. We recommend trying garments on carefully while keeping them in their original condition.
Returns and exchanges are subject to the conditions outlined above.
For assistance, contact us:
WhatsApp: 03185166146
Email: info@soveraofficial.com
We’re here to make your SOVERÁ experience seamless.
SOVERÁ
Timeless by Design.
Made in Pakistan.